HK$500 will be pre-authorised on your credit / debit card

Important information for you regarding your credit/debit card

KLM Power requires ‘all’ customers to provide a valid credit or debit card before starting a charging session. KLM Power will pre-authorise your card for your charging fee HK$500 per charging session for any additional charges which you may incur during your EV charging session.

A ‘pre-authorisation’ is not a charge. The customers’ issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for KLM Power to use.

Pre-authorisation is a common process followed within EV charging services around the world before session starts. The way it works is that a pre-authorisation request is made by KLM Power’s card terminal to the card holders’ bank, your bank/credit card company authorises the funds and sends an authorisation code to KLM Power. This confirms the availability of the requested funds in the card holder’s account to cover charges in KLM Power (if any).

This authorisation code is expected to be used when the transaction is about to complete (that is on session ends). If the authorisation code given by your bank/credit card company is not used by KLM Power, this means that your account had no incidental charges during the EV charging session and has had no need to use those blocked funds OR does not wish to proceed with the transaction due to other reasons.

The amount taken from your credit/debit card normally takes 5-7 working days to be released back to your card by your own issuing bank or credit card company. Some issuing banks may take longer specially for cards issued outside of Hong Kong. If you have any queries or problems regarding the pre-authorisation after the EV Charging Session, please contact your issuing bank/credit card company. KLM Power accepts no responsibility for any bank or credit card charges should your account become overdrawn as a result of this.